Last night I took all the Best Buy gift cards I got for my birthday and a RewardZone rewards certificate to buy a file server. I was looking for something with modest specs but as large of a hard drive as I could find. I settled on a clearenced eMachine. When I asked the associate for the computer, he gave me the wrong one. I noticed it right before I got into line to buy it. I brought it back, and after some hemming and hawwing, it was decided that all that was left was the floor model.
Since it was the floor model, I got a discount. So, we had to wait for a manager to show up and modify the price. That is standard operating procedure. However, I do not think it is SOP to have to wait 5-10 minutes for a manager to show up to modify the price.
The computer is now purchased. Now, since it is the floor model, the demo software needs to be removed and the “normal” operating system installed. Basically, it needs to be re-imaged. I was told it would take 15-20 minutes. That sounds reasonable. I’ve re-imaged computers before, but those were XP installs from a single CD. This was a Vista install, and I am sure it came on a DVD or it was on a recovery partition.
My wife and I ran off to a Borders Books across the street to kill time. We returned almost a half hour later, and from the sheepish look the Geek Squad guy had when the associate asked him where my computer was, the re-image had not been started. This was 5 minutes before closing. I am told it is taking longer than expected, which is highly unlikely.
I would have picked the computer up the next day, but I was scheduled to be at work the entire time the store was open. So, I stood around and waited until almost a half-hour after closing for the Geek Squad to work their “magic.”
I then took it home and installed Linux on it. (I thought I would give OpenSUSE a chance, but I may switch over to Ubuntu.)
It will take quite a bit to make me want to go back to that store.